Machinery Manufacturing
B2B | E-Commerce | Order Management
The retail experience was being disrupted by the use of new technologies, data analytics, and other cost-cutting customer service initiatives.
The Client had to adapt in order to compete more successfully.
Time on Project
17 Months
Team
70+ Team members
Project managers, Business Analysts, Scrum masters, Designer, Front End Engineers, Back End Engineers, Quality Analysts, Performance engineers
Impact
∙ Lead Visual design (across India & Seattle, Denver & Chicago)
∙ Actively involved through Discover, Define, Design & since 1st release
∙ Part of key stakeholder meetings & demos
∙ Identifying user flows and creating sprint plans for the team
∙ Set up a Visual QA practice, accelerated the quality of design to production
∙ Mapped the existing content & created the information architecture
Flat Industry
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Market presence
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Brand Perception
Disjointed systems
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Caterpillar
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Supply Standardization
Dealer
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Inventory Standardization
Customer
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Retail Presence & Process
Goals
-
There is enough stock to meet customer demand
- Reduce inventory holding costs
- Streamline the ordering process
- Minimize stockouts
- Increase revenue
Challenges
-
Predicting customer needs
- Configuring and optimizing truckloads
- Tracking inventory across multiple locations
- Identifying and removing slow-moving inventory
- Managing the cost of holding inventory
Behaviors
- Regularly monitors inventory levels and reorders when necessary
- Uses data and analytics to predict customer demand
- Constantly looking for ways to improve the efficiency of the ordering process
- Needs to be able to access inventory data from multiple locations in real-time
Technology
-
Skilled in using inventory management software
- Familiar with data analytics tools
- Comfortable using mobile devices and apps.
- Is open to new technology and solutions that can help him achieve his goals
